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Responsible Gaming Policy

Player Responsibility

At Pisoluck, we believe gaming should be fun, safe, and responsible. Everyone—players, staff, and partners—has a part to play in making sure games are enjoyed in a healthy and balanced way.

Our top priority is to create a fair and secure environment for all users, while helping to prevent any possible negative effects that gambling may bring.

We’ve put together a responsible gaming system that does more than just meet the rules—it truly aims to help. Whether it's providing support for those who may need it or training our team to spot the signs of gambling issues, our goal is to make sure that help is always available, discreet, and easy to access.

To better assist our players, we also work with Life Change Recovery Center, a professional care provider that supports individuals facing gambling-related challenges.

We encourage everyone to enjoy our platform wisely—play smart, stay in control, and have fun.

Who Cannot Play

Certain people are not allowed to use our platform, as part of responsible gaming rules in the Philippines:

  • Anyone under 21 years old or currently studying in any Philippine school, college, or university

  • Government officials and their immediate family members (parents, spouse, or children)

  • Active members of the military (Army, Navy, Air Force) and the Philippine National Police

  • Individuals with a PAGCOR Gaming Employment License (GEL) working in gaming operations

  • Persons listed in the National Database of Restricted Persons (NDRP)

Understanding Gambling Addiction

Gambling becomes a problem when it’s no longer just for fun. When someone starts betting more than they can afford, or can't stop even when it’s causing harm, that’s a sign of addiction.

Here are common signs of gambling problems:

  • Thinking about gambling all the time

  • Betting larger amounts more often

  • Feeling restless or angry when trying to stop

  • Trying to win back losses

  • Continuing to gamble even when it hurts your life or relationships

Tips for Responsible Gaming

If you play often, it’s important to stick to a budget. Know how much time and money you’re comfortable spending—and don’t go over it.

If you’re not sure whether gambling is becoming a problem, try taking a break for two weeks or a month. If that’s hard to do, it might be time to seek help.

Important Reminder: PAGCOR does not allow online gaming in public places. Always play in private, and read our responsible gaming guide when you log in to stay informed.

Need Help? You’re Not Alone

If you or someone close to you may be struggling with gambling, Pisoluck offers support. Contact our customer care team, or reach out directly to one of these organizations:

Life Change Recovery Center
Dr. Randy Misael S. Dellosa
105 Scout Rallos Street, Kamuning, Brgy. Sacred Heart, Quezon City
Tel: (02) 415-7964 / 415-6529
Website: www.lifechangerecoverycenter.com

Bridges of Hope Rehabilitation Foundation
Head Office: 364 Aguirre Ave, Phase 3, BF Homes, Parañaque City
Tel: (02) 622-0193
New Manila Branch: 12 Orestes Lane, Mariposa St.
Tel: (02) 502-0600 / (0917) 856-0623
Email: [email protected]

PAGCOR Exclusion Program

If you or your loved one wants to take a break from gambling, PAGCOR offers an Exclusion Program. It allows individuals or their family members to block access to gambling venues regulated by PAGCOR.

There are two types of exclusion:

  1. Self-Exclusion

    • Choose a break of 6 months, 1 year, or 5 years

    • The 6-month period cannot be canceled

    • You can extend the exclusion if needed

  2. Family Exclusion

    • Spouse, parent, or adult child (18+) can request exclusion

    • Duration can be 6 months, 1 year, or 3 years

To learn more or apply, visit: https://pagcor.ph/regulatory/exclusion2.php
For any questions, you may contact PAGCOR at [email protected]